A player with screenshots claims Duel banned his account after he reported being hacked mid-session and asked support for help recovering stolen funds.

Player @vixquant says Duel banned him after reporting a hack and stolen funds

A player with over 800 followers, @vixquant, stepped into a public debate about fairness standards to share a troubling personal experience with Duel. He claims that while he was actively playing, his account was compromised and funds were stolen from him in real time.

Seeking immediate assistance, vixquant contacted Duel’s support team for help recovering what was taken. According to the player, the response was not recovery but a ban of his entire account—a move he described with disbelief and frustration, backing his account with four screenshots of the exchange.

Though the post has so far drawn limited engagement, the specificity of vixquant’s documented claim raises a serious question for anyone considering Duel: if a player is banned after reporting a mid-session hack, what assurance is there that support will protect your funds rather than lock you out?