Support DM Delays and Lossback Disputes Persist
Lossback thread gains traction as new deposit support complaint emerges
The iuseqrypto lossback dispute escalated on July 1 when two additional players piled onto the thread. degeshan reported receiving only $3 in monthly rewards after wagering $75,000, calling the VIP returns underwhelming. bitcoinerzgamba, who has over 3,200 followers, added weight by stating he had already stopped playing at Dicey for the same reason: ignored DMs and poor VIP management. The thread drew 5 retweets, 6 replies, and 112 impressions, suggesting the frustration resonates beyond a single player.
Infinit_Ye surfaced a fresh complaint on July 2, reporting a deposit sitting uncredited for over 35 minutes with no response from website support. This mirrors the experience NChiafos described on June 30, when two status transfer form submissions went unacknowledged and a live agent took more than 15 minutes to appear. In that case, CWH reached out via DM within hours, but the underlying gap between public responsiveness and private support reliability remains the defining pattern.
The team's public-facing presence continues to be strong: DiceyJohnny actively responds on X, CWH monitors complaint threads, and PapiChuloGrim engages in industry discussions. But the pattern of private channels going quiet until issues surface publicly means players without a social platform or following may face longer waits. For now, the practical advice remains unchanged: if your DM goes unanswered, take it public.
@DiceyHQ @DiceyObijai @DiceyJohnny they all are sc@mmers, they are not giving me my lossback when i signed up they offered me lossback too. But now this guy @DiceyJohnny just ignore my messages all the time. Never playing there again. #scamcasino #casino https://t.co/8JuJ0Zb8Ri
@DiceyJohnny bro.... where's website support. Deposit sitting for 35 minutes. Can't reach anyone.
Did not get a response to the first form I filled out so I filled out the form again. Still no response. Contacted support a while ago and asked to be connected to alive agent - waited more than 15 minutes and still no live agent. How does one track the status of their transfer and is it normal to have such delayed support from a live agent?
Hey @DiceyJohnny my tg is compromised and I have to delete the acc, I am trying to contact you for the lossback of my acc, check dms. @DiceyHQ
@NChiafos @DiceyHQ Hey - sent a DM!
@iuseqrypto @DiceyHQ @DiceyObijai @DiceyJohnny Another reason why i stopped playing at dicey. They don't reply just ignore dms, worst customer service and vip management.

